Frequently Asked Questions
Everything you need to know about your favorite caffeine-infused skincare.
Are mCaffeine products natural and safe to use?
Yes, all our products are 100% Vegan, Cruelty-free, and PETA certified. They are dermatologically tested and free from SLS, Parabens, and Silicones to ensure they are safe for your skin and hair.
How long does it take for my order to be delivered?
Standard delivery typically takes 3 to 5 business days depending on your location. You will receive a tracking link via email and SMS once your order is dispatched.
What is your return and refund policy?
We offer a 5-day return policy for products that are received in a damaged or defective condition. Please ensure the product is unused and in its original packaging to process a refund or replacement.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across India. You can also choose from various prepaid options including Credit/Debit cards, UPI, and Net Banking for a seamless checkout.
Can I cancel my order after it has been placed?
Orders can be cancelled within 3 hours of placement or before they are dispatched, whichever is earlier. Once the order is shipped, we cannot process a cancellation.
Are your products suitable for all skin types?
Our products are formulated to be effective for various skin types. However, we always recommend checking the specific product description and performing a patch test before full application.